© Jazztech Solutions Ltd 1998-2011 All Rights Reserved Registered in England: 3626557 VAT No. 716 6271 34 TETRA Land Mobile Technical Sales Training Needs Projects e-learning Contact About Training +44 (0)1522 789960 Case study - Tetra Ireland Recently, we were tasked by a client to provide project management and training services in support of the Tetra Ireland project. There could be no disruption on the ground, so the training had to be quick, and very effective. Even Mensa won't know the answer to the puzzle above. 9,273 is the number of individuals we trained during the project. Here's how those numbers stacked up:   1 Project Manager Jazztech's solutions We sent one training project manager, to coordinate the training effort with Tetra Ireland (the overall service provider), and An Garda Síochána's training team. He attended project meetings from the very outset (important!), and advised what would be possible in view of the sheer scale of the project, and its very tight deadlines. Then he made a training roll-out schedule, and created the materials to be delivered. 4 Master Instructors Force multiplication Four master instructors had the job of bolstering the regular training teams, and providing additional assistance on the ground once the roll-out started. This highly-trained and dedicated team was responsible for making sure everything went to plan on the day, in a schedule where training started at 06.00 and finished at 23.00, with no gaps in-between.   Around 160 radios per day had to be delivered to different sites, and then issued to the correct Garda member. The master instructors and their project manager made sure the equipment was unpacked, checked and ready for the training to start at 06.00. They also liaised with Tetra Ireland when technical problems arose, and made sure these were resolved in such a way so as to not disrupt the training. The Master Instructors' brief was simple: fix any problem, no matter what, and make sure NOTHING disrupts the training schedule. In addition to training delivery, every trainer was charged with the safe-keeping of the encrypted TETRA radios until they could be issued to their respective owners during the training sessions. And so it fell to each  master instructor to monitor this. Emergencies were, thankfully,  infrequent, but included having to make a night-time dash to a secure location, with the spare set of keys to a locked container of radios, to gently shepherding a group of twelve tired police offers across Dublin, to their correct training location. Whatever the hour, whatever the job entailed, the master instructors did it. Their omnipresence meant the instructors could concentrate on doing their own job: training. For the project manager and master instructors, each day started with the first round of radio calls at 05.15, to make sure equipment deliveries were on their way, and that instructors were mobilised. Their day ended at 23.30 when, following the last session, the instructors called in their daily reports. 7 Instructors Gestalt Jazztech hand-selected a team of 7 instructors, and put them through a rigorous and intensive training program to make sure they would be fully up to the task ahead. We needed very special people, in view of the importance of the project and the pressures they would face. These distinct individuals had all the right qualities: they were positive, personable, and very experienced instructors. They quickly became a top-notch, tight- knit TETRA training team. This team was so successful, and the experience so positive, that we remain in touch to this day, and cooperate - when we can - on other training projects. 16 Train the Trainer courses Teamwork A major part of the project was our working hand-in-hand with the excellent Garda College training team, and their regionally-based colleagues. We co-taught each session, with one of our trainers delivering the technical radio content, and a Garda instructor providing operational input. In 16 sessions we brought 69 Garda instructors up to speed, ready for go-live. 20 Locations Training our way around Ireland In total, we delivered training in 20 locations around Ireland. We started in Dublin, and then rolled out to the rest of the country. For major population centres, such as the Dublin Metropolitan Region, we ran courses at several training centres simultaneously, in different parts of the city. When you work from Cavan in the north, to Cork in the south, and from Bray in the east to Bandon in the west, you get to see some spectacular Irish countryside! 1022 Training sessions Military precision Our training team delivered 1022 training sessions on behalf of our clients. Working to accommodate tight shift patterns, we started bang on the dot of 06.00. Everything had to run exactly to schedule so that the last session finished promptly at 23.00. A delay in the first course would have had a knock on effect throughout the day, and that wasn't an option. In the major cities we trained 6 days a week, which meant at peak times in the project we were delivering over 50 training sessions per week. 4168 Hours of training And then some... From start to finish our trainers delivered 4,168 hours of training. Not included in that figure are the many hours of preparation they did on a daily basis. We estimate that for every 4 hours of training there was a minimum of 30 minutes preparation time spent on checking the radios, essential administration. etc. On top of that, there was travel time to and from the training locations. So, although our trainers worked to an 8 hour training delivery shift pattern, they spent considerably more time than that in making sure everything went to plan; and were gracious about it. 9273 Trained officers Our efforts rewarded We are exceptionally proud to reveal this figure. Patrolling the beautiful Irish cities and countryside, there are now 9,273 members of An Garda Síochána whom we trained to use their radio. When we watch the news and see the Gardaí policing a state visit, or read about a patrolman’s foiling an armed robber, we smile; because chances-are we trained those officers in how to use their radios in just such circumstances. 0 Problems left unsolved Company history The Tetra Ireland training project was no Thermopylae, or Rorke's Drift for that matter (although it veered that way once or twice!), but we’re proud to recount the story, all the same. It's our own tale of the bold few triumphing, against overwhelming odds. Numbers are always important, but they aren't everything. We may be a smallish company, but we do (and have done) some surprisingly big things. CLICK TO REVEAL!