Customer Service Training - course outline Duration:  1 or 2 day courses. Maximum Class Size: 8. Target Audience: anyone dealing with customers personally, or by telephone. Prerequisites: none. Location: at a training facility in Lincolnshire, at any venue local to you, or on site at your own premises. Topics How to win customers and influence people • Understanding your customer’s expectations, what makes any customer happy, and what to do to make them want to deal with you again. Appearances cannot be deceptive • What people see when they are looking at you and why it’s so important • How to read your customer’s mind using body language, and speak volumes without saying a word. “I hear what you are saying” • How to listen effectively, and the perils of jumping to conclusions. Working blindfolded • The differences in dealing with customers on the telephone, rather than face to face • Common pitfalls, and how to avoid them. When good customers go bad • What makes a customer become difficult, and how to turn that around • Recognising problems before they arise, to prevent them. Practical exercises • Understanding a customer’s requirements • Dealing with difficult customers • Listening skills and information-gathering. Top © Jazztech Solutions Ltd 1998-2011 All Rights Reserved Registered in England: 3626557 VAT No. 716 6271 34 Back > TETRA Land Mobile Technical Sales Training Needs Projects e-learning Contact About Training +44 (0)1522 789960