Technical sales, customer service & presentation skills training Technical sales training - workshop Who’s talking to your customers? Your company probably spends a great deal of time, effort and money making sure that  highly- trained sales teams deliver the information your customers need. But are your salesmen presenting the right technical product, in the right way, every time? Once the sale is over, your customer will most likely be talking to your technical support staff and field engineers. But are they equipped to carry on the good work? Are you losing customers or missing out on additional sales, because your field engineers don’t appreciate their ability to influence buying? Do you ever wish your technical or support staff had more knowledge of the customer - and empathy - so they could contribute to the marketing effort? Our technical sales training is customised to your particular market sector and technical products, and provides information and techniques to technical sales people, sales support staff and engineers. We reveal the surprising extent to which a “technical culture” can impact the sales of your products, and drastically affect profit and customer loyalty. Using your own marketing materials, we focus entirely on how best to present your technical products, and cover crucial areas often missed by other training programmes. Although the course is designed for technical staff new to sales, or whose job involves an indirect sales role, it will also benefit the experienced sales person who is looking to develop the confidence and skills to sell familiar technical products into unfamiliar new markets. Designed for technical salespeople, and other technical staff in regular contact with your customers, in either a direct or indirect sales role. Learning the art of technical presentation This course is not about simple features and benefits techniques. Participants will learn how to recognise obstacles generated by their own subconscious behaviour. They will learn what really matters to every type of customer, and how to modify sales presentations to meet differing expectations. Highly-interactive and practical in nature, using exercises and games, we make the very best of your people's time and shared experiences, and give delegates the chance to practise their newly-learned skills during the training. See the course outline Customer service training One wrong word... What makes a regular customer suddenly leave? What deters a prospective customer? How can your whole organisation contribute to keeping valued customers, and winning new ones? What simple, cost-free changes transform company relationships, and lead to bigger and better quality technical sales? Addressing these questions, this course is customised to your organisation, and personalised as far as possible to the particular work roles of the delegates. It would benefit any member of staff who comes into regular contact with your customers, either in person or by telephone, and is particularly suited to service, retail or administrative personnel – new or experienced. See the course outline Presentation skills training Be heard Most of us have to make presentations at work, occasionally or regularly: pitching proposals, or briefing a team, or making announcements. Many people dislike making  presentations - even to small groups. They aren’t sure what to include. They are worried about their shyness, or their timings. Other people love making presentations, but their audience doesn’t share the enthusiasm. What could be wrong? What makes people bored, even of interesting subjects? It’s very easy for a presentation to go off the rails, and fail to send the message intended. Your staff may have exactly what your client needs, but, if they can't put things across in the right way, no one may even hear their message. Our training workshop will equip participants with techniques to improve the content and style of their presentations, and covers using tools like Powerpoint slides and whiteboards for maximum impact. The course is designed for technical staff, project managers, field engineers, executives or, indeed, anyone who needs to present information and ideas in a professional manner, to clients or colleagues. There is something useful for everyone in this compact course, from learning how to begin a talk, to the best way to end one. And along the way we will demonstrate how to avoid the worst crime of presentation: slide overkill, otherwise known as “death by Powerpoint”, which is still being committed daily, in meeting rooms throughout the world. Our exercises involve realistic scenarios which can be tailored to your own business needs. Participants will enjoy learning in this safe, supportive environment, where they can share their experiences, and practise their new-found skills. See the course outline © Jazztech Solutions Ltd 1998-2011 All Rights Reserved Registered in England: 3626557 VAT No. 716 6271 34 TETRA Land Mobile Technical Sales Training Needs Projects e-learning Contact About Training +44 (0)1522 789960 Top